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Staying Positive in a Changing Environment
Login/Sign Up Description
This module is based on the transition curve which explores how people come to accept change over time.
Summary
This module was created in one day by Learning Pool customers at our Content Jam. It looks at the nature of change and how it affects individuals. It will help you recognise the impact of change and show you how to equip yourself to cope in an ever changing environment.
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Introduction to Local Government
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Whether you are new to local government, and completing this module as part of your induction, or are already working in the sector, this module will provide you with interesting facts and information, and links to other resources. Across five modules you will learn about local government, how it is funded and the services it provides, the structure of the council and how local and central government work together. It will take you approximately 2 hours to complete.
Summary
This module is designed to give you an insight into local government, how it operates, who it involves and how it came about. The module has been fully updated for 2010
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Agile Working
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The aim of this module is to introduce you to agile working and the many benefits it can bring to you and the council. For managers, it will help you to support your employees adopt new ways of working within your department. Much of the content is generic to local government, although we have used some specific examples in order to bring the material to life.
Summary
Agile working is an umbrella term that covers home, flexible and mobile working. Agile working involves working at any time, in any place and using technology to find new ways to do things. This module will introduce you to agile working and the benefits it can bring.
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Equality and Diversity
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The module gives a detailed look at the Equality Act 2010 through case studies, exploring how the legislation translates into a public body's policy and procedure. It outlines the individual and organisational barriers that can exist and how they can be broken down. The module also contains resources and links to gain further knowledge on the topic and also files with which you can build a quiz in your DLE.
Summary
This newly updated module was created by Learning Pool and addresses Equality and Diversity issues within the public sector, taking into account the 2010 Equality Act, and contains files with which you can build a quiz in your DLE.
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How to Get the Best out of Learning Pool
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This module will arm you with all you need to know about Learning Pool; what it offers, how it operates and what you can expect from us. It covers all the different services we provide and how they are broken down by subscription. We also cover the different jobs and functions within the company and how they can support you, as well as the skills available to help with your e-learning projects. The module outlines Learning Pool's philosophy on partnership and community and how you can contribute.
Summary
Want to know more about what Learning Pool can do for you? This module looks at the products and services we offer.
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Sustainability
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This module spells out exactly what sustainability means, why it is of paramount importance and how you can impact on the environment in a more sustainable way in many different facets of life, from food to energy to transport.
Summary
Sustainable development is all about meeting present needs without compromising the ability of future generations to meet their needs. This module covers a wide range of areas where this maxim can be implemented.
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Managing Your Priorities
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The learner will be introduced to the priority grid and how it sets the importance of tasks off against their urgency. They will then be able to assess its usefulness as a time management tool. This module can be completed in around ten minutes.
Summary
This is a short module that introduces the 'priority grid' - a time management tool. This tool helps you to organise your priorities, and therefore helps you to use your time and energy more effectively.
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Passport to Procurement
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The module defines procurement and in a public sector context before outlining the various steps and review stages in the procurement cycle. Learners will find out about contract law and the legal environment for procurement, including EU legislation on the subject, and there is a final section on contract management showing how to ensure the benefits and delivery of the procurement are achieved.
Summary
This comprehensive e-learning package provides an overview of procurement for anyone who is involved in the process, both on the procuring side and the supplying side. Users will learn how effective, sustainable procurement can contribute to efficiency targets, improved service delivery and environment protection. This course is not editable in the Learning Pool Authoring Tool.
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Government Connect - Generic Version
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At the conclusion of this module, the participant will understand the background to Government Connect, why it is needed and how it works. The module outlines each user's responsibilities and also offers guidance and demonstrations in Government Connect email usage.
Summary
This introduction module provides background to Government Connect, it's benefits and how to use it.
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Information Security - Generic Version
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The module covers the different types of information and the relevant legislation, licensing and copyright issues. There is a section on how to handle information and also on using passwords. Internet and email security are also covered, as are issues associated with mobile computing, viruses and other malware. The module also covers how to recognise and report and incident or breach.
Summary
This module offers an introduction to IT security, and how confidentiality, integrity and availability are essential to maintain service levels, legal compliance and public image and perception.
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Project Management
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After completing this module learners will be able to recognise when to start a project, produce a project plan and schedule a project effectively. Co-ordinating, monitoring and implementing your project are also covered, as is how to conduct a review and evaluate the success of the project.
Summary
Project management involves the planning, scheduling and controlling of activities designed to meet specific objectives within an agreed timescale and budget. This module will help you understand the cycle from kick off to review.
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Change Management
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This module looks at organisational change from the perspective of participants, advocates, change leaders and change agents, whilst also introducing tools that can be used to manage people through a change process. The module explores the concepts surrounding how people respond to change. It is aimed at people who will be responsible for leading or managing a change process, although people who find themselves experiencing change as participants will find it equally relevant.
Summary
How to win hearts and minds during organisational change. Look at the change process by focusing on people in the organisation - how they respond to change and the roles they take. This course is not editable in the Learning Pool Authoring Tool.
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Dignity at Work
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This module examines the role of the manager in building team culture, with specific reference to bullying and harrassment, and how to approach instances of either. The learner will also explore the legal contexts and any barriers a manager may encounter.
Summary
This module aims to help managers develop their skills in people management within the workplace therefore helping to create positive work environments.
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Customer Care 's
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Each of the four videos in this module demostrates a differing level of customer service, showing what is good and bad practice in such scenarios. It sets out the principles of good customer care and the importance of getting this right first time.
Summary
This module comprises four videos, highlighting common issues from both the perspective of the customer and the service provider, and offers resolutory advice. test for an apostrophe " '
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Giving and Receiving Feedback
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After completing this module learners will be able to explain the meaning of the term feedback identify situations and contexts for receiving and giving feedback and identify techniques and skills for receiving and giving feedback. Learners should plan to spend 30 minutes completing this module.
Summary
Developed by Birmingham City Council, this module explains the meaning of the term feedback and outlines why feedback is important, in everyday life and in the world of work.
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Freedom of Information: An Introduction
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Across its three sections, this module explains what Freedom of Information is, why it has been introduced and its impact on local authorities and the public. It also looks at how the Act relates to other legislation and at how local authorities must provide information. It concludes by describing the role and responsibilities of the Information Commissioner and of other staff within the council. On completion of this module it is recommended that you proceed to the second module in this series on Handling Requests under the FOI Act.
Summary
This is the first of two modules developed to enable local authorities to comply with the Freedom of Information (FOI) Act. The modules are designed to be easily repurposed by any organisation. This first module provides an introduction to the Freedom of Information Act.
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Technology and Change
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By the end of this module you will understand what is meant by technology and change and be able to explain the impact web 2.0 technologies are having. You will also see the pros and cons of different web 2.0 technologies and understand the impact new technologies are having on communities, organisations and individuals.
Summary
This module looks at some of the issues surrounding technology and change. In particular how Information and Communication Technology (ICT) is impacting on communities, the workplace, and us as individuals. The module has been designed for you to add your own logo and other details, allowing you to create your own branded e-learning in minutes.
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Display Screen Equipment
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By the end of this module you will be able to explain what DSE is and why it is important, identify the risks of using DSE and set up your workstation/influence your working environment in order to minimise risk. The module will teach you to be proactive about monitoring these risks.
Summary
Welcome to the Display Screen Equipment (DSE) module. This module was prepared by Thurrock Council and is fully adaptable for use by all Learning Pool customers. It looks at the risks of using DSE and the ways to reduce these risks.
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Presentation Skills
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In the first instance, the learner will be introduced to the different types of presentation and then taken through the step by step process of preparing, writing and delivering a successful presenation. The module will also help build confidence by passing on tips and techniques to combat nerves and deal with hitches.
Summary
This module discloses all you need to know about giving a good presentation, from good preparation through to effective delivery.
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Meeting Skills
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No more pointless meetings! This module will ensure learners make the most of their and everyone else's time. They will learn how to plan, prepare and structure meetings to ensure they meet their objectives. They will also get some tips for controlling meetings and for ensuring that they summarise and record the event.
Summary
This module will be useful to anyone who needs to organise, attend and manage meetings. It has been designed for authors to add your own logo and other details, allowing you to create your own branded e-learning in minutes.
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Equality Impact Assessments (EqIAs)
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The module introduces Equality Impact Assessments, defining their purpose and going through the six step guide to carrying an assessment out. The module then goes on to look at the benefits of an EqIA.
Summary
This module provides an overview of Equality Impact Assessments (EqIAs), their role in improving services and a guide to conducting them. This module also includes files with which to build a quiz.
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Coaching Toolkit
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After completing this module you will be able to describe the purpose and benefits of coaching, identify the needs of the people you are coaching, deliver effective coaching and give and receive effective feedback. The module has been designed for you to add your own logo and other details, allowing you to create your own branded e-learning in minutes.
Summary
Coaching is a critical leadership skill. When used effectively, it can turn acceptable levels of performance into exemplary levels. But many people are confused about exactly what coaching is, and how to do it well. This module addresses that confusion and offers workable solutions.
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Effective Writing
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Most business people would not put being able to write well at the top of their key-skills list. And yet writing is still the primary communication medium in most organisations. Being able to write effectively saves time, effort and frustration. In this module, you will learn how to develop your writing skills and write effectively.
Summary
This module is designed for anyone who needs to develop effective writing skills. It has been built for you to add your own logo and other details, allowing you to create your own branded e-learning in minutes.
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Writing a CV
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In this module we set out the basics of what a CV is and why it is important. The user will learn about picking the right style and deciding what content to include and what to omit. Also covered is the potential problems involved, the importance of first impressions and the value in tailoring your CV to specific jobs.
Summary
This module offers valuable insight into putting together a quality CV. What to include, the problems you may face and the importance of tailoring for each specific job.
